Shipping policy

At Zeekays Atelier, we are committed to delivering your orders with care and efficiency.

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Processing Time

* Orders are processed within 1–3 working days
* Orders placed on weekends or public holidays will be processed on the next working day

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Delivery Time

* Nationwide (Pakistan): 2–5 working days
* Delivery timelines may vary depending on your location and courier operations

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Shipping Charges

* Standard shipping charges will be calculated at checkout
* Free shipping may be offered on selected promotions or order values

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Order Tracking

Once your order is dispatched:

* You will receive a tracking ID via SMS/Email
* You can track your shipment through the courier service

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Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Please ensure:

* Someone is available to receive the parcel
* Payment is ready at the time of delivery

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Delivery Attempts

* Courier companies usually make 2–3 delivery attempts
* If unsuccessful, the parcel may be returned to us

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Delays

While we strive to deliver on time, delays may occur due to:

* Weather conditions
* Public holidays
* Courier issues

Zeekays Atelier is not responsible for delays once the order has been dispatched.

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Incorrect Address

Please ensure your shipping details are accurate.

We are not responsible for:

* Delays or failed deliveries due to incorrect information provided by the customer

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Damaged or Missing Items

If your order arrives:

* Damaged
* Incomplete

Please contact us within 24 hours of delivery with:

* Photos/video proof
* Order details

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For any shipping-related queries:

📧 Email: zeekaysatelier@gmail.com
📱 Instagram: @zeekaysatelierofficial