Refund policy

At Zeekays Atelier, each piece is thoughtfully crafted with attention to detail and quality. We aim to ensure your complete satisfaction with every purchase.

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Exchange Policy

We offer exchanges only under the following conditions:

* Requests must be made within 3 days of delivery
* Item must be:
    * Unworn
    * Unwashed
    * In original condition with tags intact
* Exchange is subject to stock availability

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Return Policy

We currently do not offer returns or refunds, except in the case of:

* Damaged item
* Defective product
* Wrong item delivered

In such cases:

* You must notify us within 24 hours of delivery
* Provide clear photos/video proof

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Non-Exchangeable Items

The following items are not eligible for exchange:

* Items purchased on sale or discount
* Customized or made-to-order pieces
* Items without original packaging/tags

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Exchange Process

1. Contact us via:
    * Instagram DM: @zeekaysatelierofficial
    * Email: zeekaysatelier@gmail.com
2. Share:
    * Order number
    * Reason for exchange
    * Photos (if needed)
3. Our team will guide you through the process

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Shipping for Exchanges

* Customers are responsible for exchange shipping charges
* Zeekays Atelier is not responsible for lost return shipments

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Important Notes

* Slight variations in color may occur due to lighting and screen differences
* All items go through strict quality checks before dispatch